REFUND POLICY

refunds:

We do not offer refunds, returns, exchanges, or store credit for change of mind, incorrect sizing, or unwanted items.

Refunds or other remedies may be provided if:

  • The item is faulty or defective, or
  • You have received the wrong item.

 

eligibility & return process

To be eligible for a return or other remedy, the issue must fall within one of the circumstances outlined above.

If you believe your order is eligible, please contact our customer support team before sending anything back and provide:

  • Your order number
  • A description of the issue
  • Clear photos showing the fault or incorrect item

Our team will review the information provided and, if approved, will provide instructions for the return process. Do not send an item back without receiving approval and return instructions from our team.

Once the returned item has been received and assessed, we will arrange the appropriate remedy, which may include a replacement or refund, where applicable.

 

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

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